Terms of service

# Terms and Conditions

**Pawprint Wellness**
Operated by Glackin Pty Ltd (ABN 97 090 695 971)

Last updated: 20 August 2026

## 1. About Us

This website, pawprintwellness.com (the "Site"), is owned and operated by Glackin Pty Ltd (ABN 97 090 695 971), trading as Pawprint Wellness ("we", "us", "our"). These Terms and Conditions govern your use of the Site and any purchases you make through it. By accessing or using the Site, you agree to be bound by these Terms.

## 2. Products and Descriptions

We aim to display product information, including descriptions and images, as accurately as possible. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, or error-free. Colours and packaging may vary slightly from images shown.

## 3. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be received in full before an order is processed and dispatched.

## 4. Order Acceptance and Fulfilment

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion (for example, in cases of pricing errors or stock unavailability). Orders are fulfilled by our third-party supply and fulfilment partners on our behalf; shipping times may vary depending on product availability and courier services.

## 5. Shipping and Delivery

Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by couriers, customs, or circumstances outside our reasonable control. Risk in the goods passes to you upon delivery.

## 6. Returns and Refunds

Please refer to our [Refund Policy] for details on returns, refunds, and your rights under the Australian Consumer Law.

## 7. Product Suitability and Veterinary Advice

Products sold on this Site are intended as general wellness aids for pets and are not a substitute for professional veterinary advice, diagnosis, or treatment. Always consult a qualified veterinarian before introducing new supplements or wellness products to your pet, particularly if your pet has an existing medical condition or is on medication.

## 8. Limitation of Liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, our liability for any loss or damage arising from your use of the Site or purchase of products is limited to the value of the relevant order. We are not liable for any indirect, incidental, or consequential loss.

## 9. Intellectual Property

All content on this Site, including text, images, logos, and branding, is owned by or licensed to Glackin Pty Ltd and may not be reproduced without our written permission.

## 10. Privacy

Our collection and use of your personal information is governed by our [Privacy Policy].

## 11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of New South Wales.

## 12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

## 13. Contact Us

**Pawprint Wellness**
Glackin Pty Ltd (ABN 97 090 695 971)
40 Baan Baan Street, Dapto NSW 2530
Email: support@pawprintwellness.com