Refund policy

Returns & Refunds Policy — Pawprint Wellness

We want you and your pet to be happy with your purchase. If you change your mind, we're here to help.

Change of Mind Returns

• You have 14 days from the date of delivery to request a change-of-mind return.
• Items must be unopened, unused, and in original packaging.
• A 10% restocking fee applies to all change-of-mind returns.
• Return shipping costs are the responsibility of the customer.
• Opened supplements and consumable products cannot be returned for change of mind, for hygiene and safety reasons.

Exchanges

Within the same 14 days, you can request an exchange for a different size or variety of the same product, subject to stock. The same conditions apply as for change-of-mind returns.

Faulty or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us at support@pawprintwellness.com as soon as possible (ideally within 7 days of delivery).
• We will arrange a replacement or full refund, including return shipping costs, for verified faulty or incorrect items.

How to Request a Return

Email support@pawprintwellness.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refunds

Approved refunds are issued to your original payment method within 10 days.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.