Refund policy

Returns & Refunds Policy — Pawprint Wellness

We want you and your pet to be happy with your purchase. If you change your mind, we're here to help.

Change of Mind Returns
- You have 14 days from the date of delivery to request a change-of-mind return.
- Items must be unopened, unused, and in original packaging.
- A 10% restocking fee applies to all change-of-mind returns.
- Return shipping costs are the responsibility of the customer.
- Opened supplements and consumable products cannot be returned for change of mind, for hygiene and safety reasons.

Faulty or Incorrect Items
- If you receive a faulty, damaged, or incorrect item, please contact us at support@pawprintwellness.com within 7 days of delivery.
- We will arrange a replacement or full refund, including return shipping costs, for verified faulty or incorrect items.

How to Request a Return
Email support@pawprintwellness.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refunds
Approved refunds will be processed to your original payment method within 5–10 business days of us receiving the returned item.

This policy is in addition to your rights under the Australian Consumer Law.