Privacy policy

# Privacy Policy

**Pawprint Wellness**
Operated by Glackin Pty Ltd (ABN 97 090 695 971)

Last updated: 20 August 2026

## 1. Introduction

Glackin Pty Ltd (ABN 97 090 695 971), trading as Pawprint Wellness ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from pawprintwellness.com (the "Site"), in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our Site, you agree to the collection and use of information in accordance with this policy.

## 2. Information We Collect

We may collect the following types of personal information:

- **Contact details:** name, email address, phone number, billing and shipping address
- **Order information:** products purchased, order history, payment details (processed securely by our payment provider — we do not store full card details)
- **Technical information:** IP address, browser type, device information, and browsing behaviour on our Site (via cookies and analytics tools)
- **Communications:** any information you provide when contacting our customer support

## 3. How We Use Your Information

We use your personal information to:

- Process and fulfil your orders, including passing shipping details to our fulfilment partners
- Communicate with you about your order, account, or enquiries
- Improve our Site, products, and customer experience
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Comply with legal obligations, including tax and consumer law requirements

## 4. Disclosure of Your Information

We may share your personal information with:

- **Fulfilment and logistics partners** (e.g. our dropship suppliers) solely for the purpose of shipping your order
- **Payment processors** to securely process transactions
- **IT and analytics service providers** who help us operate and improve the Site
- **Government or regulatory bodies**, where required by law

We do not sell your personal information to third parties.

## 5. Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies through your browser settings, though this may affect Site functionality.

## 6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Payment information is processed via secure, encrypted connections through our payment provider.

## 7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make a request, contact us using the details below.

## 8. Overseas Disclosure

Some of our service providers (including fulfilment partners and technology providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy law.

## 9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

## 10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

**Pawprint Wellness**
Glackin Pty Ltd (ABN 97 090 695 971)
40 Baan Baan Street, Dapto NSW 2530
Email: support@pawprintwellness.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.